Refund and Cancellation Policy

This Refund and Cancellation Policy explains how payments, membership expiry, account cancellation and refund requests are handled for Satyn Circle.

This policy should be read together with the Satyn Circle Terms and Conditions.

Nothing in this policy limits any refund, cancellation or consumer right that cannot legally be excluded under applicable law.

1. Membership Payments

Satyn Circle provides paid membership access to digital services, including premium articles, resources and other member benefits.

The applicable membership fee and membership period will be displayed before purchase.

All Satyn Circle membership payments are one-time payments for the membership period selected.

Satyn Circle does not operate automatic membership renewals and does not automatically charge members when a membership period expires.

2. Membership Expiry and Renewal

A paid membership remains active until the end of the membership period purchased.

When that period ends:

• The paid membership will expire;
• Premium access may end;
• No further payment will automatically be charged; and
• The member may choose whether to renew.

If you wish to continue your paid Satyn Circle membership, you must manually renew the membership and complete a new payment. Renewal is optional.

Satyn Circle may send reminders concerning an upcoming or expired membership, but receiving a reminder does not create an obligation to renew.

3. Cancelling or Closing an Account

Because Satyn Circle does not operate recurring billing, you do not need to cancel your membership to prevent future charges.

No new membership payment will be taken unless you actively purchase or renew a membership.

You may request closure of your Satyn Circle account at any time by contacting circle@satynmag.com.

If you close your account before the end of an active paid membership period, this does not automatically entitle you to a refund for the remaining membership period.

4. General Refund Position

Because Satyn Circle provides access to digital content and membership benefits after payment, membership fees already paid are generally non-refundable once paid membership access has been activated, except:

• Where required by applicable law;
• Where Satyn Circle approves a refund under this policy;
• Where there has been a payment-processing error; or
• Where a specific membership offer expressly provides different refund terms.

A decision not to continue using the Platform during a paid membership period does not automatically create a right to a refund.

5. Situations Where We May Provide a Refund

A full or partial refund may be considered where:

• You were charged more than once for the same membership because of a technical or payment-processing error;
• An incorrect amount was charged;
• A payment was processed without the intended membership access being provided;
• A significant technical failure prevented you from accessing the paid Platform for a substantial period and Satyn Circle was unable to reasonably restore the service;
• Satyn Circle terminates a paid service without providing the relevant membership benefits already purchased; or
• A refund is required by applicable law.

Refund requests will be assessed according to the circumstances of each case.

6. Change of Mind

Unless otherwise required by law, a change of mind after purchasing a membership does not automatically qualify for a refund where access to premium membership services has already been provided.

We recommend reviewing the membership description, benefits, price and membership duration before completing your payment.

7. Partially Used Membership Periods

Unless required by applicable law or expressly approved by Satyn Circle, we do not normally provide:

• Pro-rata refunds for unused days within a membership period;
• Pro-rata refunds for unused months within a membership period; or
• Refunds because a member did not access or use the Platform after purchasing membership.

Membership fees provide the right to access the relevant benefits during the purchased membership period and are not calculated according to actual usage.

8. Renewal Payments

Renewing a Satyn Circle membership constitutes a new membership purchase.

A renewal payment will only be processed when the member actively chooses to renew and completes the required payment process.

Satyn Circle does not automatically debit a member's card, bank account or other payment method when a membership expires.

Members should review the price and membership benefits displayed at the time of renewal, as these may differ from those applicable to an earlier membership period.

9. Organisation Memberships

Organisation memberships may be purchased under separate commercial arrangements.

Where an organisation has entered into a separate agreement, order form, proposal or contract with Satyn Circle, the payment, expiry, renewal and refund provisions in that agreement will take precedence where they differ from this policy.

Unless otherwise agreed, organisation memberships will not automatically renew. The organisation must actively arrange and pay for a new membership period if it wishes to continue the service after expiry.

Unused member allocations within an organisation's plan do not automatically qualify for refunds unless the relevant organisation agreement states otherwise.

Organisations may be permitted to reassign membership allocations where supported by their plan.

10. Promotional and Discounted Memberships

Memberships purchased using promotional pricing, discount codes or special offers remain subject to this Refund Policy unless the relevant promotion expressly states otherwise.

Promotional pricing applies only to the membership purchase for which it is offered. If a member later chooses to renew, the price displayed at the time of renewal will apply.

11. Sessions, Events and Workshops

Satyn Circle may separately charge for certain sessions, workshops, events or programmes.

The cancellation and refund terms for these activities may differ from the general membership policy and will be communicated during registration.

Where a session or event is cancelled by Satyn Circle and no reasonable replacement or rescheduled option is provided, participants who paid a separate attendance fee may be eligible for a refund of that fee.

12. How to Request a Refund

To request a refund, email circle@satynmag.com and provide:

• Your full name;
• The email address connected to your Satyn Circle account;
• Transaction or invoice reference, where available;
• Date of payment;
• Amount charged; and
• A brief explanation of the reason for the request.

We may request additional information where reasonably necessary to verify the transaction.

13. Approved Refunds

Where a refund is approved, it will generally be returned through the original payment method where technically possible.

Banks, card providers and payment processors may require additional processing time after Satyn Circle has authorised a refund.

Any differences resulting solely from foreign exchange rates, bank fees or payment-provider charges may be outside Satyn Circle's control.

14. Payment Disputes

If you believe a charge is incorrect, contact circle@satynmag.com so that we can investigate the transaction.

Nothing in this section prevents you from exercising rights available through your payment provider, financial institution or applicable consumer-protection law.

15. Changes to This Policy

Satyn Circle may update this Refund and Cancellation Policy as its membership products, payment methods or services develop.

Changes will not retrospectively remove mandatory legal rights relating to payments already made. The latest version will be published on the Satyn Circle website with its effective date.

16. Contact Us

For membership, payment or refund enquiries:

Satyn Circle 31/1 Old Kottwa Road, Nugegoda Email: circle@satynmag.com